| Concerning |
Question/Answer |
| HASP-software protection key* |
Q. I have problems with my software protection HASP key. Where can I find more information?
A.
For general problems please visit the website of the Aladdin company: www.hasp.com.
Concerning lost keys or problems with the unique code, please send an e-mail to support@profound.nl |
| PC software |
Q. Where can I look up the software version of the PC software I am currently using?
A. Open the PC software and look up the version in the About box of the Help menu of the software program. |
| System software |
Q. Where can I check the version of the Profound system software?
A. Switch the system on. In the opening screen the version number will appear. With the VIBRA-series select the menu option VIBRA info in the main menu. |
| SIT-professional A (ELAN-driver) |
Q. The SIT-A card is not detected by my laptop. Can I install the SIT-A card including ELAN-driver manually?
A. Yes, in rare occasions your Windows laptop does not automatically detect the SIT-ELAN card as new hardware. You can download a short manual in *.pdf-format to solve this problem. Download here (file size: 1,147 kB) |
| SIT-heavy duty |
Q. Can I change the pile number, once I have stored the signal?
A. No, you cannot. This is to prevent undesired mix-up of pile names. |
| SIT-heavy duty and VM-system |
Q. I don't have a RS232 port on my laptop anymore. How can I connect the SIT-heavy duty or the VM-system to my laptop?
A. You can use a USB-to-RS232 converter to connect the SIT-heavy duty or the VM-system to your PC. This converter is also available from Profound.
Please note that most USB-to-RS232 converters are installed on a COM-port with a number 5 or higher. The SIT software only supports COM-port 1, 2, 3 and 4. Depending on the type of USB-to-RS232 converter you can change the port number with a configuration program on the driver cd or with the device manager.
Please start the device manager via the Control Panel, double click the System icon, select the Hardware tab and click the Device Manager button. In the device manager you can find the USB-to-RS232 convertor in the "Ports (COM & LPT)" subtree. Double click on the USB-to-RS232 port and select the second tab (port configuration), click the Advanced button and change the port number. |
| VIBRA-series |
Q. Where can I find more information about the vibration standards?
A. For more info about:
- DIN 4150, click here.
- Dutch SBR A, B, C, visit www.sbr.nl
- Dutch CUR-57, visit www.cur.nl |
* a HASP-key is used in combination with PDA/DLT-, SIT-systems, TNOWAVE software.